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Help · JAT kiosks

Need a handat the kiosk?

At a JAT kiosk you can pay cash for a booking made in Zou, look up an order and reprint your tickets. Everything you need to know is here.

Pay with cashBook in Zou, pay at a kiosk within 24 h.Find my orderLost ticket or flat phone? The agent finds it.Find a kioskAddresses, hours and what’s open right now.Contact JATA question about a payment or a ticket.
Pay with cash

Book in the app, pay in cash.

  1. 1Pick “Cash at a JAT kiosk”When you pay in Zou, choose this payment method.
  2. 2Get your codeA payment code shows in the app and arrives by SMS. It’s valid for 24 h.
  3. 3Go to a kioskGive your code to the agent and pay the exact amount in cash.
  4. 4Zou, you’re inYour tickets activate in the app. The agent can print them too.
“Cash at a kiosk” isn’t offered for events starting within 24 h. If you don’t pay in time, the booking is cancelled and the seats go back on sale.
Find my order

Lost your ticket? Your seat is still yours.

Go to any JAT kiosk with one of these. The agent finds your order and reprints your tickets.

  • Your phone numberThe one used for the order.
  • Your order numberIn the confirmation SMS or email.
  • The ticket QRA screenshot is enough.

Refunds: they follow the event organiser’s policy. Some need a supervisor’s approval on site.

Agent screen
Find a kiosk

Your nearest kiosk.

Congo River

Hours can change on match days and big concert nights. Sample list: final addresses will come from the JAT console.

FAQ

Questions people ask us.

24 hours after booking. After that the booking is cancelled and nothing is owed.

No. For events starting within 24 h, pay with Mobile Money or card in the app. The kiosk can also sell you a ticket at the counter if any are left.

Yes, the agent gives change. The exact amount helps when it’s busy.

Go to a JAT kiosk with your phone number, order number or a screenshot of the QR. The agent reprints your tickets. Old copies stay valid until they’re scanned.

Go to the kiosk nearest the venue: the agent finds your order with your number and prints your tickets.

It depends on the organiser. If their policy allows it, the agent can refund in cash or Mobile Money. After the deadline, a supervisor must approve.

Kiosks can print and check tickets offline. Booking payments and refunds need a connection.

Kiosks are operated by JAT, the company behind Zou ticketing. Agents sell tickets for every event published on Zou.

Contact JAT

We’re here.

A payment that didn’t show up, an expired code, a missing ticket? JAT support answers by phone, WhatsApp or email. Keep your order number handy.

Every day · 8 am – 10 pm
JATKiosks are operated by JAT · JAT-Technologies B.V.